Terms & conditions

Soà is owned and operated by the company Santinou Handelsbolag, 969782-3384. Santinou Handelsbolag holds an F-tax certificate.

These terms & conditions apply in the relationship between Santinou Handelsbolag (read below Soà, us) and the person who has placed an order on soa-stockholm.com read (below You, Yours, the Customer).

To place an order at our website, you must be minimum 18 years old or have parental approval. When you make a purchase, you accept our terms & conditions.

PRICES AND PAYMENT

Each item is stated with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. Payment terms are stated in the shopping cart depending on the chosen payment method. Shipping terms are stated in the shopping cart depending on the chosen shipping method.

RIGHT OF WITHDRAWAL

Your right of withdrawal (The withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret your purchase. To exercise the right of withdrawal, contact hello@soa-stockholm.com and describe your case, or use The Swedish Consumer Agency's form. The withdrawal period begins on the day you received the item.

Once you have exercised your right of withdrawal

You are obliged to keep the product in as good a condition as when you received it. You must not use it, but of course allowed to carefully examine it. If the product is damaged or lost due to negligence, you lose the right of withdrawal.

INTEGRITY POLICY AND GDPR

When you place your order with us, you provide your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. In that case, contact us by e-mail.

COOKIES

This online store uses cookies. A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the online store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to give you a better customer experience and support.

DELIVERIES

We always aim to deliver your 3-5 weekday after purchase, depending on where in Sweden you live. If you live outside of Sweden, the delivery time may be longer, up tp 9 days. We deliver with Postnord. Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee.

RETURNS

Returns are made at your own expense unless the item is defective or if we have packed incorrectly. Returns should be sent as a letter or package, not against cash on delivery. In case of exchanges, we pay the new shipping from us to you.

When you have exercised your right of withdrawal, you must send or return the product to us.

Repayment obligation:

We shall, if you have exercised your right of withdrawal, repay what you have paid for the item as soon as possible or no later than within 30 days from the day we received the item or. You must pay the return costs yourself when you return the item.

COPYRIGHT

Soà owns all copyright to logos, designs, images and texts on the website. Our terms are in accordance with Swedish law.

FORCE MAJEURE

In the event of Force Majeure, Soà shall be released from liability for liabilities where the circumstances are due to natural disaster, act involving terrorism, sabotage, war, fire, blockade, interruption involving impossible access to electricity or internet service, change of law or similar situations such as is beyond Soà's control. In the event of Force Majeure, Soà shall notify the customer as soon as possible.

Updated 2020-06-22